Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
Shipping Times & Rates
We ship across Europe. Estimated delivery times after dispatch:
- Europe (EU): 7–15 business days
- Other regions: 10–20 business days
Shipping costs are calculated at checkout. We offer free shipping on orders over €25.
Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing, postal delays, or high-demand periods.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow a few days for the tracking information to update.
Customs, Duties & Taxes
Vessly is not responsible for any customs fees, import duties, or taxes that may apply to orders shipped outside the European Union. These charges are the responsibility of the customer.
Delays
We are not liable for delays caused by shipping carriers, customs, or events beyond our control. If your order is significantly delayed, please contact us at shopvessly@gmail.com and we'll help resolve it.
Wrong or Incomplete Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at shopvessly@gmail.com and we'll make it right.
For any shipping questions, reach us at shopvessly@gmail.com.