Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, clean, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at shopvessly@gmail.com. Returns must be sent to the following address:

Vessly, Žaros gatvė 17, 53261 Garliava, Lithuania

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer, except where the item is defective, damaged, or incorrect — in those cases we cover return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at shopvessly@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including sale items, gift cards, and personalized or custom products. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unused, clean, and in its original packaging, with proof of purchase. Return shipping costs for cooling-off returns are borne by the customer.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at shopvessly@gmail.com.